Universal Trip Support uvGO/PFM Integration

What is this?

The Universal / PFM Integration allows PFM customers to push mission details to Universal to facilitate services.

How can I do this?

First, all users will need a uvGO login. Please contact Universal’s Customer Care Center on this if needed.

Next, PFM Support will need to configure your PFM account. Please contact PFM Support to enable the Universal integration. 

How does it work?

IMPORTANT: Changes sent to Universal Team will be visible in uvGO after the details have been processed by your team. A temporary banner will be displayed at the top of a mission indicating “Your team is processing changes previously sent. Mission updates will not be visible until changes are complete.”

What is sent to Universal?

• Operational details such as aircraft registry, FAR part, and mission reference number
• Flight details such as departure and arrival airports, dates, times, and en-route time
• Passenger details such as manifest assignment and travel details (e.g., passport info, name, DOB, address, etc.)
• Crew details such as manifest assignment, pilot-in-command (PIC), and travel details
• Notes for Universal TSS (if configured by PFM support)

What IS NOT sent to Universal?                                                                                            

• Specific service requirements and assignments.
  • Universal will arrange services per the customer profile on file.
  • Any specific adjustments to a particular leg or mission must be communicated directly with the Universal Trip Support Team.

So how do I push mission details to Universal?

Universal supports two mission options from within PFM:

• Send to uvGO
  • This option is used to send the mission details to uvGO ONLY.
  • Your Universal Trip Support Team WILL NOT receive mission details if this option is used.
  • This is ideal for self-service flight plans, Feasibility-IQ products, etc.

• Send to Universal Team
  • This option is used to engage your Universal Trip Support Service Team.
  • Your Universal Team WILL receive mission details to begin arranging services.
  • Inside uvGO you will see a message showing that your updates are processing as shown below. Once the Universal Trip Support Services team has made the necessary updates to your mission, the message will disappear and you will then be able to see updated mission details and status.

What are the limitations?

For integration to work, a mission must be initiated from PFM to Universal. A mission cannot begin at Universal (by phone or email for example) and a connection established with a PFM mission afterwards.

Who do I contact for support?

• Contact customercarecenter@univ-wea.com for technical assistance with uvGO.
• Contact support@pfmsys.com for technical assistance with PFM.
• Contact your Universal Trip Support Team for mission-related questions.

How to set up

• Choose which uvGO account you would like to link to PFM. This account will send an update on trips from PFM to Universal. Please contact our Customer Care Center if you need or are unable to access your uvGO account.
• Next, contact support@pfmsys.com to enable the Universal integration. PFM will review your trip support settings and configure them for use with Universal.