This FAQ is designed to help you with common questions and provide guidance on using uvGO Tasks effectively. Whether you’re new to the Task Dashboard or just want to better understand features like filtering, searching, and notifications, this resource will help you stay organized and ensure smooth communication with your Mission Advisors.
Q1. Do I now have to monitor Tasks to know when Universal needs something from me?
A1. No. Mission Advisors will continue communicating via email and phone. Tasks in uvGO is an additional tool to help you see everything in one place, track your submissions, and follow up efficiently without losing context.
Q2. How will I know Universal received my submission?
A2. Once you submit a response, you’ll see a confirmation message in the Task window, and the Task will automatically move to the Completed tab. If your submission requires clarification, the Task will return to Pending, along with a note from the Mission Advisor explaining what needs attention. They will likely also reach out to you directly for clarification.
Q3. Will I always get an email when a new Task is added?
A3. Yes. You’ll still receive an email notification with a direct link to the Task. You can also log in to uvGO and check the Task Dashboard anytime to see new or pending tasks.
Q4. Can I create tasks for myself or for my team?
A4. Not at this time. Feedback on what you’d like to see in this feature is welcome.
Q5. Can I manage tasks on the uvGO mobile app?
A5. Not yet. Mobile support is in final development, but Tasks can be accessed fully on the web version via your desktop or laptop.
Q6. What if a task is no longer relevant?
A6. Add a comment in the Task explaining the situation. Mission Advisors will review and update or close the Task as itineraries change.
Q7. What if I need to change a submitted response?
A7. Contact your Trip Support Services team and provide the Task ID. They can guide you on updating the information or re-opening the Task if needed.
Q8. Can I still call or email as before?
A8. Yes. Tasks in uvGO does not replace emails or calls. It’s designed to complement your existing communication channels and help reduce email overload by keeping everything related to a mission or task organized in one place.
Q9. How do I provide feedback or report issues with Tasks?
A9. Contact Customer Care or your Trip Support Services team directly. They can assist with questions, feedback, or any issues you encounter while using Tasks.
Q10. What do I do if I encounter technical issues?
A10. As with any uvGO issues, please contact Customer Care as indicated below. For any time-sensitive operational needs, please contact your Trip Support Services team as usual.
- Phone: +1 (713) 378-2778
- Email: uvGOsupport@univ-wea.com
Q11. Will due dates be visible?
A11. Yes. Mission Advisors set due dates for each Task, and they are visible in the Task details, helping you prioritize submissions.
Q12. Will crew or flight engineers have access to Tasks?
A12. Yes, if they are granted permissions. Access is controlled by your organization’s uvGO account settings. Contact your sales representative to request access for additional users.
Q13. Can I filter or search for specific tasks?
A13. Yes. Use the Filters menu in the Task Dashboard to narrow tasks by Reference Number, Aircraft, Location, Services, Crew, or Date ranges. You can also use the Search bar to quickly find a Task by any keywords or phrases.
Related Articles: Using Filters in uvGO Tasks & How to Search in uvGO Tasks
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